How to Recover Your My.SSS Account: Forgotten Password, Email, and Username Fix (2025 Guide)

Need fast access to your My.SSS account? This short, Philippines-focused guide gives step-by-step fixes for forgotten password, username, or lost access to your registered email - plus what to bring if you must visit an SSS branch.

Quick checklist (what you may need)

• SSS number (or UMID/SSS ID)
• A government-issued ID (e.g., UMID, PRC, driver's license, passport)
• Access to your registered email (if available)
• Clear photo or scanned ID if requested
• Time to visit an SSS branch if online recovery fails

1) Forgot password - fastest fix

1. Go to My.SSS login on the official SSS website: https://www.sss.gov.ph.
2. Click "Forgot Password?" or the equivalent link on the login page.
3. Enter your username and the email address registered to your My.SSS account.
4. Check your email for the password reset link (check Spam/Junk). The link usually expires - act quickly.
5. Create a strong new password (use 12+ characters, mix letters, numbers, symbols).

Tips: If the reset email doesn't arrive, wait 10–15 minutes, retry once, then check spam filters or any email forwarding rules.

2) Forgot username - how to recover

1. Use the "Forgot Username?" option on the My.SSS login page.
2. Provide required details (SSS number or UMID and registered email).
3. SSS will send username details or instructions to your registered email.

If you can't receive email, move to step 4 (email lost).

3) Lost access to your registered email (what to do)

If you can no longer open the email address tied to your My.SSS:

• You generally cannot change your My.SSS email from the portal without logging in.
• The usual recourse: update your email in person at an SSS branch.

What to bring to the branch:

• Valid ID(s) showing your name and photo.
• SSS number or any SSS correspondence.
• Proof of identity (as required by the staff).

At the branch, staff can help update your account contact details after verifying your identity. Expect to fill out a change-of-information form and wait for processing.

4) Account locked or multiple failed attempts

• If your account is temporarily locked after repeated wrong attempts, wait and try again later, or follow the password reset flow.
• If lock persists, contact SSS through their official channels (see Sources) or visit a branch.

5) Contacting SSS for help

• Use the contact information and advisories on the official SSS site (links in Sources).
• You can also message the SSS Facebook page for updates and advisories, but never share sensitive credentials publicly.

6) Prevention tips (keep this from happening again)

• Keep your registered email current and accessible.
• Use a password manager or store credentials securely.
• Enable email safeguards (recovery options, two-step on your email account).
• Don't share your My.SSS password or OTP with anyone - SSS won't ask for your password via social media.

Need a branch visit? Use the SSS website to find the nearest office and their specific requirements before going.

Follow these steps and you should regain access or know exactly what to prepare for an in-person update.

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